The Port Harcourt Electricity Distribution Company, PHED, has joined other world organizations in marking this year’s Customer Service Week themed: “The Magic of service”. It is usually celebrated globally in the first week in October.
PHED as a customer-centric organization lined up series of activities in line with best practices to add pep to the internationally recognized celebration.
The Port Harcourt Electricity Distribution Company through its Corporate Communications Manager, Bayelsa, Cross River and Rivers States were already wearing new looks aimed at showing casing the importance of customer service and of the people who serve and support customers on daily basis as proclaimed by the united state congress in 1992.
Some of the activities the statement stated include visitation of some customers at their premises, factories, among others, having direct interface with them, with a view to getting immediate feedback that would lead to improved service delivery.
In addition, the Chief Executive Officer, CEO, Naveen Kapoor led other management staff members and doll out gifts to deserving customers who had contributed to the sustainability of PHED through prompt payment of electricity bill.
“We are not leaving any stone unturned as PHED is fully prepared to identify with its customers by feeling their ‘impulse’ during the customer service week” the statement said.
The week-long celebration starting from 7th to 11th October 2019 was capped with cutting of well decorated cake and lavish entertainment of customers in order to further boost their morale and motivate them for their patronage. He added that customer service and support professionals around the globe should join in a celebration of the important role that customer service plays in every organization.
